April Nickens is the Chief Executive and Personal Assistant to President and Chief Executive Officer Mark Mellman. She has been a member of the firm since 2000.
All business and personal affairs for Mr. Mellman are handled through April. She also aides in the handling of all client relationships and marketing for The Mellman Group. Overseeing the day-to-day operations of The Mellman Group, April also assists with accounts payable and receivable. April led the project to redesign and develop The Mellman Group’s new website which launched in 2011.
In addition, April is a RIVA trained focus group Moderator who specializes in African-American and female focus groups. She has conducted focus groups and one-on-one interviews on a wide array of topics such as health care, energy, the environment, women’s issues and politics.
April has extensive experience in customer service and public affairs. Prior to joining The Mellman Group, April served as Director of Training for Kiplinger Computer and Mailing Services, a direct marketing service provider specializing in data processing, mailing, and fulfillment operations. She is credited with designing and implementing their intensive training program and manual for all customer service representatives in the Kiplinger customer service call center.
Originally from Washington, DC, April is educated in Marketing and Business Administration.